KIU HR App – Support & Assistance

About the University

About the University

Application Name: KIU HR App
Organization: KIU (KIU Campus (Private) Limited)


About the App

The KIU HR App is an internal Human Resource Management system designed for KIU staff. It provides essential tools to manage daily HR-related activities efficiently.

The KIU HR App represents KIU University’s commitment to building a modern, digitally enabled workplace that empowers its staff with the tools they need to manage their professional lives with ease and efficiency. Developed specifically for the KIU community by the KIU Software Division, the app centralizes key HR functions into a single, accessible platform — reducing administrative burden, improving accuracy, and giving every staff member greater visibility and control over their own HR information.

Whether you are checking your attendance record, applying for leave, accessing your payslip, or managing assigned tasks, the KIU HR App puts the information and tools you need directly at your fingertips — available whenever and wherever you need them.


Key Features

The KIU HR App has been designed with the day-to-day needs of KIU staff in mind, offering a focused set of features that address the most common and important HR management requirements:

Attendance Tracking and Marking
The app provides staff with a clear and accurate record of their attendance, making it easy to track working hours, review attendance history, and ensure that records are up to date. The attendance tracking feature eliminates the need for manual record-checking and gives staff confidence that their attendance data is being accurately captured and maintained.

Leave Management
Managing leave has never been simpler. Through the KIU HR App, staff can submit leave applications directly from their device, track the status of pending requests, and view their remaining leave entitlements across all leave categories. The digital leave management system ensures that requests are processed efficiently and that staff always have a clear picture of their leave position.

Payslip Access
Staff can access their payslips securely and conveniently through the app, eliminating the need to request physical copies or wait for manual distribution. Payslips are available digitally, allowing staff to view, download, and retain their salary information at any time. This feature supports financial planning and ensures that staff always have easy access to their remuneration records.

Task and Workflow Management
The app also supports task and workflow management, enabling staff to stay organized, track assigned responsibilities, and manage their workload effectively. This feature supports productivity and accountability across the organization, ensuring that tasks are clearly assigned, tracked, and completed in a timely manner.


Support & Assistance

If you experience any issues while using the KIU HR App, or need help with access, data accuracy, or functionality, the KIU IT Support team is available to assist you.

The KIU IT Support team is dedicated to ensuring that all staff have a smooth and uninterrupted experience with the KIU HR App. Whether you are encountering a technical error, having difficulty logging in, noticing a discrepancy in your attendance or payslip data, or simply need guidance on how to use a particular feature, the support team is ready to help promptly and professionally.

Staff are encouraged to reach out to the IT Support team as soon as any issue arises, rather than waiting, to ensure that HR records remain accurate and up to date and that any disruption to your use of the app is resolved as quickly as possible.


Contact Details

For all KIU HR App support queries, please contact the KIU IT Support team through any of the following channels:

The KIU Software Division is the team responsible for the development, maintenance, and ongoing improvement of the KIU HR App. Staff feedback is always welcome and plays an important role in helping the team identify areas for enhancement and ensure that the app continues to meet the evolving needs of KIU staff.

When contacting support, staff are encouraged to provide as much detail as possible about the issue they are experiencing — including the device being used, the feature affected, and a description of the problem — to help the support team resolve the matter as efficiently as possible.


Access Notice

Access to the KIU HR App is restricted to authorized KIU staff members only. The app contains confidential HR data including personal attendance records, payslip information, and task assignments. To protect the privacy and security of all staff, access credentials must not be shared with unauthorized individuals.

If you are a new staff member and have not yet received your login credentials, or if you have forgotten your password or are experiencing any access difficulties, please contact the KIU IT Support team using the contact details provided above. The team will assist you in setting up or restoring your access promptly and securely.

KIU University takes the security and confidentiality of staff data seriously. All data within the KIU HR App is managed in accordance with KIU’s data protection policies and is accessible only to authorized personnel.


For further assistance, contact the KIU IT Support team at itsupport@kiu.ac.lk or call +94 112 74 18 78.

How can I help?
S

Site Guide

Official Guide
Chat
Powered by KIU